The Critical success factors (CSF) are the causes of your success or what is required for the success but KPIs are the effects of your action, which means that they indicate what you are doing, not what should be done. CSF can be defined as ‘what should be done in order to get successful?’ and KPI is defined as ‘are we successful?’
CSFs change in a cyclic way depending on the needs of customers or the environment but KPIs are timely, as they are measured again and again on a timely basis. They don’t change usually but sometimes can be changed when an organization sets up a new goal.

The Difference Between Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) That a Manager Should Know

The critical success factors (CSF) and Key Performance Indicators (KPI) are the useful tools applied to get a successful business. They collectively account for the business’ control and growth. CSF is defined by Rockart [1. Rockart, John F., ‘Chief Executives