Food for Thought about the Next-Generation Organizations

“Companies pursuing digital transformation are primarily driven by increasing margins (58 percent), speed-to-market (51 percent) and customer satisfaction (48 percent), according to the report. … Anatoly Roytman, managing director, Accenture Interactive, and global digital commerce lead, said in a statement Tuesday. “But many companies have considerable ground to cover on...

In October, Lord Blackwell, the recently appointed chairman of Lloyds Banking Group, predicted that the UK financial sector will see “more fundamental change in the next ten years than has happened over the last 200 years”, as he announced plans to slash the bank’s workforce by 11 percent and close...

Je pense que nous entrons de plein pied dans l’ère de l’industrialisation des services. Les secteurs de la finance, de l’assurance, du commerce, et même le secteur public, vont connaître une révolution industrielle comparable celle vécue en son temps par le secteur manufacturier. Le digital, outil de transformation par excellence

Une vision dans action n’est qu’un rêve. L’action sans la vision ne mène nulle part. Une vision accompagnée de l’action peut changer le monde. Vision without action is merely a dream. Action, without vision just passes the time. Vision with action can change the world. Loren Eiseley

The benefits are huge: by digitizing information-intensive processes, costs can be cut by up to 90 percent and turnaround times improved by several orders of magnitude. … In addition, replacing paper and manual processes with software allows businesses to automatically collect data that can be mined to better understand process...

L’article ne traite que de la relation client et le marketing, mais les bonnes pratiques restent intéressantes. Réflexe 1 : ne pas attendre une seconde de plus Réflexe 2 : évitez la réflexion mono-cerveau ! Réflexe 3 : impliquez vos collaborateurs ! Réflexe 4 : tenez-vous informé plus que jamais...