!She has done an outstanding job in putting together an itinerary for us that includes everything we wanted to do & see. If we thought there was an imminent risk we would of course use alternative airlines, but the cost saving for using Jet Airways is passed directly to our clients, with Jet Airways business class flights being on a par with British Airways. They GRACIOUSLY agreed to violate their own refund policy and even though they'd spent four figures to get us numerous reservations, the co. ate that loss and agreed to a FULL refund of the $11K we'd put down for the trip. I wrestled with the cancellation simply because I wanted to support such a first class business and keep Ellen in her job! I can highly recommend audley. We requested the best hotels and they were all very good. By chance we noticed that the flight to Shimla only permitted 10 kilos. It is rare for us to have to change an itinerary after it has been booked, and we would only do this in exceptional circumstances so we sincerely apologise for the stress this caused you, I am aware you were in touch with your travel agent and specialist whilst you were away and am sorry this had such a negative impact on your experience. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Our specialist seemed unaware of this. Thank you again for such an amazing review. The destination is great. We having been looking to book a road trip adventure to Canada next year but we’re overwhelmed by the choices of places to visit in this vast country. There was never any pressure to roll the holiday forward again, all options were very clear, and we have been refunded in full. As mentioned above, after speaking with a manger we understand that perhaps what we do as a company isn’t right for your needs as a traveler. A highly professional, slick operation and I'm already recommending Audley Travel to everyone I know who enjoys travel. Very rare for anything to complain about but if there is, it is always followed up and dealt with swiftly. We shall return! As we were away for five weeks we decided to book business class for all flights to enhance our luggage allowance. Dear Mr Scandrett, thank you for your review, firstly I would like to apologise for the experience you have had, this is certainly not the standard we adhere ourselves to. On our tour we met a number of people who were travelling with Cox and King who were very happy with their choice. They came up with some great ideas and gave detailed plans for each day so I could imagine almost exactly how it would be.Quick to respond to questions and requests. Jet Airways were regularly in the papers due to being on the verge of bankruptcy. A good agency at minimum handle logistics well. Audley Travel was quoting three months as an estimated timescale, but – in … At each stage they picked up the pieces explained the options rolled plans over introduced new ones booked cancelled etc while always thinking about us as the travellers rather than themselves. Frankly, I would not consider anyone else for the type of trips we make. We could have spent many hours combing through guidebooks and websites to come up with a trip, and have done that with other destinations. One other flight was economy only as described by Audley. There were some long days travelling and some arduous forest walks which were exciting and energetic on our searches for animals. We have passed your kind comments on to your specialist's direct manager. Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. Following your conversation with a manger we are pleased that we have resolved this matter for you directly. We will be using their ... Just returned from a 6week tour of Australia and Singapore. It is unusual for a client to With all the quality that you get, the price you pay is no more than elsewhere. The level of detail in the planning of the trip both times was superb, and the communication brilliant. This is our third trip with Audley. As we were away for five weeks ... We chose Audley Travel through their Brochure which promised bespoke holidays. They are true professionals and a pleasure to deal with! If you would like to discuss any of these points further please do contact us. Top class company with friendly helpful staff who go the extra mile. We hope that they make it through this tough time because I don’t doubt that more then a few people will be looking forward to being able to travel again.Audley, and specifically our contact there from day one, Rob Brown, thank you for your work and we look forward to planning and going on holiday with you at some point. This was the second holiday we had planned with Audley, having had such a positive experience the first time. It was rebooked for 2021. Thank you for having an open conversation with us about your experience. Hotels and tours were all excellent and within walking distance of restaurants and shops. This was two days wasted of a twelve day trip. Waited a year to see if things would settle down, but decided too much risk to go thru with it. 24 Audley Travel reviews. As we were carrying 25 kilos each various unacceptable alternatives were put to us. The hotels were perfectly picked to maximise our time. Rob provided us with great guidance and support showing both empathy and respect in helping us come to a decision with our booking. Audley Travel responded to this review on 16 Jan 2018: Thank you for your feedback, we are pleased to have now spoken with you in detail and refunded you for the excursion that sadly did not take place. Audley Travel is a reputable travel agency in the UK catering to the high end market with an emphasis on client service. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. We have just returned from a First Class holiday to Vietnam organised by Audley Travel. Audley Insurance Company Sdn Bhd (AIC), a 99.9% owned subsidiary of Brunei Investment Agency (BIA), is a registered general insurance company in Brunei. We have dealt with many Audley specialists over the years but I would single out Lauren and Chloe who managed our major disappointment at not being able to travel to S America due to Covid so well. Audley Travel is one of the world's leading tailor-made travel businesses with operations in the UK and North America. Our complaints system meets national criteria. One hotel had to be changed thus disrupting our programme and there was a general malaise once the deposit was paid. At one of the hotels Audley uses, the person at the desk who was helping me with a very confusing Audley-booked excursion mentioned that about half the Audley clients had problems. Titan Travel – 82% With a name like Titan Travel , this escorted tour provider is setting its customers up to have big expectations. Their planning was meticulous, based on expert knowledge and the flexibility to give us exactly what we wanted, while at the same time using their expertise to guide us in our choices.The selected accommodation was excellent; the local guides provided for us were knowledgeable, interesting and very helpful; the transport arrangements were impeccable (we travelled south to north).We were in Vietnam at the time Covid 19 was showing itself as a pandemic and Audley moved very quickly to bring us back a few days early to avoid being caught by a local lockdown (the Vietnamese government locked down the country 6 hours after we flew out).Audley's follow-up treatment was excellent and that included a willingness to credit us with the value of the unused portion of the holiday if our insurance company refused to pay out for curtailment. Realising that this was quite a complex booking we were tolerent of errors which our specialist made during the booking process. Audley charges high prices but is low on quality. I am only sharing a triple room and for No doubt we will have some more questions before we go away but are super confident that Lauren will make sure everything runs smoothly to ensure our trip is truly memorable!! This was a three train, two bus trip each way. It was full of useless information, but lacking in facts that I needed. Prior to this we used Audley for Costa Rica and New Zealand. We really appreciate you sharing your experience on what sounds like an idyllic holiday. In times of uncertainty, it is more important than ever to travel with trustworthy companies. Audley Travel specialises in tailor-made holidays and private tours for discerning travellers seeking authentic experiences around the world. This is our third trip with Audley. Like many thousands of others our 'holiday of a lifetime' was cancelled at the last minute due to the pandemic. This was a three train, two bus trip each way. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends and family. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. It was full of useless information, but lacking in facts that I needed. It did not disappoint. They were worry-free trips of a lifetime, and we thoroughly loved every experience that they helped us choose. Thank you for taking the time to share your experience and tell us about your adventure. Hayley Ryan organised it for us and delivered what she said she would. Thanks so much Audley for everything, and especially to Ellen. Japan was hit or miss, but Vietnam was great. I have also planned my own trips. So we will be back, maybe not this year, but next. Simply Incredible! First Class service. We turned up in Madagascar fully prepared for every eventuality! We have shared your comments with Hayley and the team. Nothing is too much, all our requests were accommodated. If you have a complaint, please contact Sally Mason , our practice manager, in order to discuss your concerns (email practice.managerf81123@nhs.net ) . We are so pleased to hear you had such a wonderful time in Madagascar and Mauritius. In your circumstance they did also offer more timely connections. We chose Audley Travel through their Brochure which promised bespoke holidays. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. Audley Travel are a welcome change to the big players, who make life so difficult when things go bad. Please read … Harriet at Audley Travel from our very first conversation listened and understood to perfection what our family was looking for and came up with a very professional exciting and just perfect tailor made itinerary which came up to expectations throughout our tour. We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. From the planning through to the end of the trip Audley Travel was excellent. The quality of my planned trip is excellent, I feel safe and secure that I have a great itinerary and also should anything unexpected happen on my trip I feel confident that I will be looked after, extremely reassuring for myself and family. Nick has 8 jobs listed on their profile. Great Company, great knowledge & superb customer service. All the locals employed by Audley were professional, helpful and fully engaged in their work and made us comfortable and happy along the way. Critical information about hotels or transportation for example was spread out over multiple documents. My experience with Audley has been nothing less than first class.I've been dealing with Rob on my special trip to Singapore and Borneo - his knowledge of the area, expertise on when been to travel etc have been superb.Audley are a great company to work with, every detail considered, would highly recommend. Contacted Audley Travel and explained that health issues and Covid made the trip untenable for us now. Answer 81 of 209: Hi Has anyone used this agent before Audley Travel (audleytravel.com)? I hope overall you had a wonderful holiday, it is as you say, a great destination! Thank you so much! The service and attention to detail is outstanding. Thank You Hayley for an excellent trip, we will remember it for a long time to come. However, for the fees paid the trip felt “packaged” and not custom. We will definitely be coming back to Audley travel when holidays can happen again with certainty. I am a Virtuoso Travel Agent in the US and have used Audley Tours for my clients traveling to Africa and Asia.This has been a challenging time for all of us in the travel business.I find that far to often people have a tendency to complain about a unfortunate situation but rarely write to express gratitude.I have clients that were taking their honeymoon with Audley to South Africa and like many had to cancel their trip due to Covid. Check out what 2,793 people have written so far, and share your own experience. It did not disappoint. It did not prove necessary but that in no way detracts from Audley's attitude.Audley's staff were expert, unfailingly friendly and always helpfulWe will have no hesitation in travelling with Audley again as soon as circumstances permit. We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us. Thank you. Several hotels stated that we did not have full board where it had been arranged in Bhutan but we sorted this out locally. | Read 61-80 Reviews out of 2,624 So excited! Audley Travel is a member of the Association of Independent Tour Operators. I'm giving it average, because I enjoyed Vietnam. At Audley Travel Group Limited ("Audley") we are committed to protecting and respecting your privacy, whilst striving to provide the very best user experience. We have received a full refund which was credited to our bank account as … Initially booked for 2020, once COVID-19 seriously kicked in, they were quick to cancel our first holiday and offer us a number of options, delay, change, refund. Just returned from a 6week tour of Australia and Singapore. The Audley Travel staff were totally professional and helpful in every way before, during and at the end of the trip. We do apologise if the reasoning behind certain decisions in your itinerary were not communicated efficiently to you; for example the first class carriage on the toy train has only just begun being trialled, and was therefore not guaranteed on all trains which is why this class of travel was not offered to you. Audley travel's non-itemized invoicing is deceiving in my opinion and many travel insurance company such as mine will not accept such an invoice. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. We would not use Audley again under any circumstances. The place was Awful. Due to Covid we have had to postpone our holiday of a lifetime trip to Australia from March 2021 to March 2022. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. In fact at The Claridges in Delhi we were down graded to an internal room whilst Cox and King clients were upgraded to a suite overlooking the lawn. The company also needs to update the country booklets which are out of date in many areas. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. I want to assure you that we have been, and continue to monitor Jet Airways; as part of the ATOL agreement you have with us, our clients are completely covered if the airline was to go bankrupt whilst you were away. 244 Audley Travel reviews. We had a bespoke tour with private driver and guide in Madagascar and stayed a few nights at each location. Audley Travel are up there with the best in the business. We contacted our agent and the refund was transferred to our account prior to us returning home. At this time Audley is saying they only have to refund my deposit of $6,200.00 and issue the rest as a travel credit. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). As it was still early in to the global pandemic we delayed our trip. Two weeks before departire we were informed that one hotel had double booked and we would either have to change rooms after one night or move to another hotel. Audley's experience of working with customers in designing a custom trip that suits them best AND arranging all of the details so that everything goes as planned is amazing! Can’t recommend highly enough. The toy train also has a first class carriage which again we were told was economy only so we were squashed into a cramped carriage whilst the first class carriage was only half full. We will be using their services again. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. I returned last month from Japan and Vietnam. They have also been very flexible with money; delaying final payments, offering free postponements and a refund if I wanted. It certainly sounds as though you enjoyed a very varied trip and saw the very best the countries have to offer. They take your money and basically book the cheapest hotels for you. Regarding Audley, the hotels and most excursions were fine. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didn’t make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. A free inside look at company reviews and salaries posted anonymously by employees. We have used Audley for almost 20 years for holidays that present more of a challenge for parts of Asia, the Indian subcontinent and Africa in particular. I have read other posts in this forum with similar complaints regarding Audley travel After one week the original arrangement was put back in place. I would say terrific value. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. For their prices, there is no excuse for this. Audley Travel has 5 stars! We look forward to booking with Audley again in the future. In this case, it sounds like perhaps the services we offer were not a … Particularly love the book of our itinerary, a lovely keepsake. We very much look forward to arranging your next adventure. Audley Travel has 5 stars! We were due to go to Chile in March 2020, which was postponed to Feb 2021 and now sadly cancelled as we don’t know when and where we will go on holiday next!

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