If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. Appointments will be offered for Monday to Friday mornings (8am - 12 noon) and afternoons (12 noon – 5pm), Thursday evenings (5pm – 8pm) and Saturday mornings (8am – 12 noon). The expected response times are: 1. Your local DCJ office has phones with direct links to the Maintenance line. Email: repairs@newlon.org.uk Text: 07748 963 402 Someone in our Service Centre will be available to deal with your repairs from 9am to 5pm, Monday to Friday. Floppy yellow or orange flame on your gas hob, rather than crisp blue, Dark, sooty staining on or around gas appliances, Open doors and windows, turn off gas appliances and, Complete loss of electric or exposed bare wires, Complete loss of water supply or uncontainable major leaks, Complete loss of heating (Autumn and Winter), Complete loss of hot water for vulnerable customers, Gas leaks - however, if you suspect you have a gas leak, you must phone the gas emergency number on. You can report a repair to us in a number of ways, but the best way to report a We're Sorry, Live Chat is Currently Unavailable, Back to top of page This short video explains more about what will happen if we need to visit and the safety measures we have in place. We really pride ourselves on a job-well done! There is a list of repairs that you are responsible for available on this website here. Phone: 020 7613 8080. You can also report repairs using our Chat button at the top right-hand side of the page. Domestic and Family Violence Pets and Animal Welfare Support (DFV PAWS) Grant Program, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property, Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties, internal paint and external paint and floor finishes, contact you in advance to arrange a suitable time to attend your home, show their identification when they arrive, carry out repairs and maintenance safely and to required standards. Being aware of these symptoms could save your life. Your safety and the safety of our team is our priority and now all of us are spending more time at home, servicing your boilers and checking your gas and electrical supplies are more important than ever, so if you are able please let our team in to carry out these essential works. FCA register number 31452 R | Registered Office: Sandbrook House, Sandbrook Way, Rochdale, OL11 1RY. If you are unsure whether your repair classes as emergency, please call us and a member of our team will be happy to advise you. If you suspect a gas leak, call Transco immediately on 0800 111 999. After describing your repair or maintenance problem to the operator, your maintenance will be categorised and allocated an expected response time. keep your home in a good state throughout your tenancy, allow our contractors to enter your home to complete inspections, regular servicing or other maintenance work. Please DO NOT use this form for emergency repairs, call us on 0300 1234 161 We ask you to remember that we only consider an emergency to be: A serious threat to your health and safety, such as a gas leak or dangerous electrical fault Major damage to the Non-Customers - Please fill in the form at the bottom of this page. Please do not log non-emergency repairs online or by phone as this puts extra pressure on our staff and the repair won’t be processed. We also carry out annual inspections to check your property and your smoke alarms. Learn how our essential services will continue to operate as we respond ‘Together against COVID-19’. Repair FAQ's & Guides Southway Housing Trust is the business name for Southway Housing Trust (Manchester) Limited Registered office: Southern Gate, 729 Princess Road, Didsbury, Manchester M20 2LT. To report an essential repair please call 0300 You can also visit the NHS website for detailed information on the symptoms of CO poisoning, what action to take and the treatment that’s usually provided. Reporting repairs during the coronavirus pandemic We are currently prioritising our repairs workloads so we can focus on emergency repairs only. The quickest and easiest way to access our services is via this website, or email info@platformhg.com. Carbon monoxide (CO) is a highly poisonous gas produced by the incomplete burning of natural gas or liquefied petroleum gas (LPG). Request a non-urgent repair online CO poisoning symptoms are similar to those of flu, food poisoning, viral infections, fatigue, and a hangover which makes it easy to mistake this very dangerous poisoning for something else. Urgent repairs Phone 01484 414800 Phone 01484 414850 (Out of hours) Urgent repairs include things like total or partial loss of services (electric, gas, water); unsafe electrical sockets or fittings, unsecure windows, doors or locks or where a door entry phone is not If the repair request is of a type that is undertaken as part of a large scale  planned work program, we’ll complete it to the existing schedule. What are the physical symptoms of CO poisoning? For more information about restrictions, please visit https://www.gov.uk/coronavirus. repairs and maintenance How to report a repair essential work prioritised during lockdown To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. You can also use the new Your Platform customer portal. Routine repairs Repairs to be completed within 28 calendar days of reporting. You can report emergency repairs 24/7, 365 days a year, by phoning our customer service team on 0300 500 8000. You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. You need to enter your postcode, so have it ready before you dial. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Most of the repairs we carry out in your home will be done by Citizen repairs operatives. Our tenants can expect quality maintenance work and consistent standards across NSW. We use the annual compliance assessment information to find out what work is required on your home. Before reporting a repair, please make sure that it is not a repair that you are responsible for as this may lead to a recharge. You can ask a DCJstaff member to assist you. We also understand you might be busy, so let us know when we call, the decision is yours. No Is there anything wrong with this page? Housing repairs As a tenant you have the right to have repair work carried out under the contract you have with us. If you have an Emergency Repair you can call us 24 hours a day, 7 days a week on: If you suspect you have a gas leak, you must phone the gas emergency number on 0800 111 999 and ensure you are safe before calling us. More information about repairs, and guides to help you in your home. Then we classify your request and let you know the likely response time. pay for the cost of any damage to your home that isn’t reasonable or day to day ‘wear and tear’. If you require an emergency repair, phone us immediately on 0800 188 4000. Yorkshire Housing reserves the right to recharge the tenant the emergency call out fee, if the attending person representing Yorkshire Housing, deems it a non-emergency repair. Sometimes, if the repair is urgent, we may send out a contractor promptly in response. You can use them when requesting maintenance on your home. If they cannot complete the repair in that time, the contractor will undertake interim repairs to ensure your home is safe. You can request non-urgent repairs by going online and searching for ‘eRepair’ at dcj.nsw.gov.au. Find out more here. Symptoms occur when you are at home but seem to disappear when you leave. Follow the prompts when you call. Our call centres are open from 8:30am to 5pm. Request a repair to a council property - GOV.UK. You can request urgent repairs by calling the Maintenance Line any-time, on 1800 422 322. There is a list of repairs that you are responsible for available on this website here. To report an emergency repair use our webchat feature to get an instant response. Please don't report emergency repairs via email or web-form, as it will mean a delay in us being able to attend and fix the issue for you. Halton Housing Repairs can be raised in a number of different ways, you can choose to report a repair using our Customer App, your Online Customer Account, through Live Chat or over the phone via the Halton Housing repairs number. Livv Housing Group, Lakeview Kings Business Park Prescot, Merseyside, L34 1PJ Livv Housing Group is a charitable registered society under the Cooperative and Community Benefit Societies Act 2014, registered number 007773, registered with the Regulator of Social Housing no LH4343. You can call the Maintenance Line for information 24 hours a day, 7 days a week. It can also occur if flues, chimneys or vents are blocked. Speak with your Client Service Officer or contact DCJ Housing Client Feedback Service if you want to make a complaint or provide feedback.

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